Salon Policies.
Please take a moment and familiarize yourself with the policies of our business.

Refusal of service.
Identity Salon Day Spa reserves the right to refuse service to any group or individual, at any time, for any reason.

Accepted Payment Methods.
Identity Salon Day Spa currently accepts cash, checks, and gift cards for services rendered. While we do process some payments (see "cancellation and no-show policy" below) via credit card, we do NOT accept debit or credit cards as a form of payment at time of service, in order to minimize our cost of doing business and pass along the lowest possible prices to you, the consumer.

Check Policy
Identity Salon Day Spa accepts local checks only. By "local" check, we prefer to have a check which is printed by your banking institution with a local address. In lieu of that, under sole discretion of management, checks which are not local, yet are drawn on a bank with a local branch MAY be accepted. We do not accept counter checks. or out-of-town checks with hand-written addresses. We apologize for the inconvenience but ask that you please use an alternate form of payment.

NSF Checks
Checks returned to our bank for NSF, closed account status or any other reason are subject to a $50 processing fee, non-payment of outstanding balance and fee subject to legal action.

Cancellation and no-show policy.
Late arrivals and cancellations within 24 hours will be treated as no-shows. In order to reschedule a no-show you must have a valid credit card on file with our front desk, and you will be charged full price for any subsequent missed appointments.

Please be on time.
Identity Salon Day Spa conducts business in a downtown retail environment. Please be at least 10 minutes early for your visit. If you are late, your appointment may be abbreviated or cancelled so as to not inconvenience other Identity Salon Day Spa patrons. You will be charged full price for abbreviated services if you are late.

Children in the salon.
Identity Salon Day Spa is committed to providing a relaxing, stress-free atmosphere for all of our guests. Children who are not quiet and/or well behaved will be asked to leave. If your children are asked to leave and your services are not complete, someone must remove them from the salon immediately or the remainder of your service will be cancelled. You will be charged full price for all services abbreviated or cancelled if your children are asked to leave. While we love children, the salon does not provide child care services for a reason. We strongly ask that you consider leaving children at home and making your time at Identity a relaxing escape for yourself and your fellow patrons.

Services subject to availability.
Identity Salon Day Spa attempts to always provide all services listed in our menu. However, due to circumstances beyond our control, from time to time certain services may become unavailable. We will attempt to restore those services as quickly as possible. Unless being permanently discontinued, if a service you are seeking is temporarily unavailable, please accept our apologies and be patient with us as we work to restore that service.

On-street parking in downtown Pullman is limited to two hours or less by city statute. If your service or combination of services is longer than three hours, please utilize one of the longer-term spaces that are available downtown. A parking map and inventory of longer term parking is available from the Pullman Police Department at 509-334-0802. Identity Salon Day Spa bears no liability or responsibility for parking citations issued while you are visiting our salon. Failure to locate a "convenient" parking space does not invalidate our cancellation and no-show policy.

Gift cards.
We accept cash only as payment for gift cards. Regardless of purchaser intent, gift cards do not represent and ARE NOT pre-payment for any specific service. Rather, gift cards are a general credit towards any and all products or services offered by Identity Salon Day Spa. All services are subject to availability, gift cards are non-refundable. Lost or stolen cards will not be replaced, treat your gift card as cash. Gift cards must be presented at the time of purchase to be used, no additional identification is required to use a gift card.

Third-party gift cards or gift checks.
Identity Salon Day Spa does not accept any gift cards or third party gift checks other than “Pullman Dollars” that are issued by the Pullman Chamber of Commerce. Change will not be given for “Pullman Dollars.”

A majority of retail products sold at Identity Salon Day Spa are eligible for a 100% money-back guarantee. Returns must be made within 30 days of purchase, and itemized cash register receipt must be presented for refund. Purchases made by check are not eligible for refund until 7 days after purchase, check refunds will be made with cash. Service sales are guaranteed, but you may be required to sit down with a staff member or owner to discuss your concerns first. If you are seen by another hair stylist or skin care professional prior to allowing us to evaluate your dissatisfaction, any refund request will be denied. We appreciate your business and your trust and always thank you for the opportunity to dialogue with you and potentially correct any error that may exist. Our main goal is always your complete satisfaction with whatever product or service you purchase.

Cell phones, pagers and other electronics.
So as to not interrupt the enjoyment of our other guests, please turn off or silence all cell phones, pagers and other electronic devices while visiting Identity Salon Day Spa.

Wi-Fi Service
Identity Salon Day Spa is happy to offer complimentary wi-fi services to our customers with extended processing / wait times - so long as your use of electronics does not disturb other patrons or interfere with your service. Technical support and/or troubleshooting is NOT provided.

The WiFi service is a free public service provided by Identity Salon Day Spa. Your access to the Service is completely at the discretion of Identity Salon Day Spa, and your access to the Service may be blocked, suspended, or terminated at any time for any reason including, but not limited to, violation of this Agreement, actions that may lead to liability for Identity Salon Day Spa, disruption of access to other Users or networks, or violation of applicable laws or regulations. Identity Salon Day Spa may revise the TOS at any time. You must accept this Agreement each time you use the Service and it is your responsibility to review it for any changes each time. This is an open wireless network. No network communication is 100% secure.

Please remember: NO network communication should be considered private or protected. All communication over Identity Salon Day Spa network is subject to monitoring. Additionally, media and material stored in Identity Salon Day Spa network environment are subject to disclosure under the Freedom of Information Law. Identity Salon Day Spa reserves the right to reduce throughput or access as need be.

Acceptable Use of the Service: Your use of the Service and any activities conducted online through the Service shall not violate any applicable law or regulation or the rights of Identity Salon Day Spa, or any third party. Identity Salon Day Spa cannot accept any responsibility for any injury or loss that results from inaccurate, unsuitable, offensive, or illegal Internet communications.

Disclaimer: You acknowledge (i) that the Service may not be uninterrupted or error-free; (ii) that viruses or other harmful applications may be available through the Service; (iii) that Identity Salon Day Spa does not guarantee the security of the Service and that unauthorized third parties may access your computer or files or otherwise monitor your connection.

Thank you for your patronage and for adhering to these common-sense policies which help us run an efficient and professional business. If you have questions about any policy you are free to contact us at

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